Shipping Policy
1. Overview
This Shipping Policy applies to all purchases made through The Executive (referred to as “we”, “us”, or “our”). By placing an order with us, you agree to the terms outlined below.
2. Fulfilment Partner
We use Bob Go (bobgo.co.za) to manage our shipping and courier network. Bob Go ensures reliable, trackable deliveries across South Africa and internationally when required.
3. Processing and Delivery Times
- Order Processing: Orders are typically processed within 1–2 business days once payment has been received.
- Delivery Times:
- Major cities: 2–5 business days
- Outlying areas: 5–7 business days
Delivery times are estimates and may vary due to factors such as courier delays, public holidays, or weather conditions.
- Major cities: 2–5 business days
4. Shipping Rates
Shipping costs are calculated at checkout based on the delivery destination, weight, and dimensions of your order.
We do not currently offer free or flat-rate shipping promotions unless explicitly stated on our website.
5. Delivery Coverage
We offer nationwide delivery within South Africa.
International shipping is available upon request – please contact us for a custom quote prior to placing your order.
6. Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel.
You can also track your order directly via Bob Go’s online tracking portal:
7. Delivery Attempts
Couriers will make at least one delivery attempt to the address provided. If no one is available, the parcel may be held at a local depot or returned to us.
Additional delivery fees may apply for re-delivery.
8. Address Accuracy
Please ensure all shipping details are correct before confirming your order. We cannot be held responsible for failed or delayed deliveries due to incorrect or incomplete addresses.
9. Damaged or Missing Parcels
If your parcel arrives damaged, or if you believe an item is missing, please notify us within 48 hours of delivery. We will liaise with Bob Go and the courier to resolve the issue as quickly as possible.
10. Returns and Exchanges
For details on how to return or exchange an item, please refer to our Returns & Refunds Policy.
Approved returns will be facilitated through our courier partners via Bob Go. Return shipping costs may apply unless the return is due to a fault or error on our part.
11. International Shipping
International shipping is available upon request.
Please contact us directly for an international delivery quote before placing your order, as additional customs duties, taxes, or courier fees may apply.
12. Contact Us
If you have any questions regarding your order or delivery, please contact us:
The Executive
📍 Shop U22, Cnr Smith & Kirkby Streets, Bedford Centre, Bedfordview, Johannesburg, 2007
📞 Shop: +27 11 616 4220
📱 WhatsApp: +27 79 407 5260
✉️ Email: info@execusuit.com
🕓 Operating Hours: Monday – Saturday, 10:00 – 15:00